Terms & Conditions

1. INTRODUCTION

These Terms and Conditions govern access to and use of the Platform and all services made available through it.

The Platform is owned and operated by LUMERYN LIMITED, a company incorporated in England and Wales under company number 17151133, with its registered office at Dept 6713, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (the “Company”, “we”, “us”, or “our”).

By accessing, browsing, registering for, or otherwise using the Platform, you acknowledge that you have reviewed these Terms and agree to comply with them. If you do not accept these Terms, you should discontinue use of the Platform immediately.

The Platform enables users to buy and sell digital cosmetic items associated with the game Dota 2. Access to certain features of the Platform requires authentication through a valid Steam account, and item transfers are facilitated using Steam trade functionality.

These Terms constitute a legally binding agreement between the Company and each user of the Platform and apply to all use of the Services.

We reserve the right to amend, modify, or replace these Terms at any time. Any revised version will become effective upon publication on the Platform unless stated otherwise. Your continued use of the Services following the publication of updated Terms constitutes acceptance of those changes.

2. DEFINITIONS

In these Terms, the following definitions apply.

For the purposes of these Terms, the following definitions shall have the meanings set out below:

“Platform” means the website, software, systems, and related services operated by the Company.

“Company”, “we”, “us”, or “our” refers to LUMERYN LIMITED, a company incorporated in England and Wales under company number 17151133.

“User” means any individual or legal entity accessing, browsing, registering with, or otherwise using the Platform.

“Account” means a user profile or account used to access the Services, including any third-party account utilized for authentication or item transfers.

“Virtual Items” means digital in-game items, skins, cosmetics, collectibles, or similar virtual goods available through the Platform.

“Purchase” means a transaction initiated by a User for the acquisition of Virtual Items through the Platform.

“Sell Order” means a transaction through which a User transfers Virtual Items in exchange for payment.

“Services” means all services, tools, features, functionality, and content made available by the Company through the Platform.

“Third-Party Platform” means any external service integrated with the Platform for authentication, item transfers, payment processing, or other operational purposes.

“Trade Link” means a unique identifier, URL, or transfer destination used to facilitate the delivery or receipt of Virtual Items.

“Delivery” means the successful transfer of Virtual Items to a User following completion of a Purchase.

“Payout” means the transfer of funds or other consideration to a User following a completed Sell Order.

“Transaction” means any completed Purchase, Sell Order, payment, payout, transfer, or other exchange conducted through the Platform.

“Content” means all text, graphics, images, software, trademarks, data, and other materials made available through the Platform.

3. NATURE OF THE SERVICE

The Platform provides a service through which Users may purchase Dota 2 in-game cosmetic items. Access to certain features of the Platform requires a valid Steam account, as Steam is used for authentication and the delivery of Digital Items.

Users may browse available Digital Items, select the items they wish to acquire, and complete payment through the payment methods available on the Platform. Following successful payment confirmation, the Company will arrange the delivery of the purchased Digital Items by sending a Steam trade offer to the User's Steam account.

The User is responsible for ensuring that their Steam account is active, accessible, and capable of receiving trade offers. Delivery is completed once the relevant Steam trade has been accepted and the Digital Items have been successfully transferred.

The Platform may also allow Users to transfer eligible Digital Items to the Company in exchange for payment. Where such functionality is available, the User must complete the required transfer through Steam before any payout is processed.

The Platform does not provide banking, investment, custody, wallet, or stored value services. Any payments made through the Platform relate solely to the purchase or transfer of Digital Items.

The Company is not affiliated with, endorsed by, or sponsored by Dota 2, Steam, Valve Corporation, or any related entities. All trademarks, game assets, and intellectual property rights belong to their respective owners.

Digital Items are virtual goods intended solely for use within the game environment. They do not constitute currency, securities, financial products, investments, or any form of real-world asset.

Certain aspects of the Services depend on third-party providers and systems, including Steam and payment service providers. The Company shall not be liable for delays, interruptions, or failures caused by such third parties.

4. ELIGIBILITY

The Services are available only to individuals who are at least 18 years of age and who are legally capable of entering into binding contracts under the laws applicable to them.

By accessing or using the Platform, you represent and warrant that you satisfy these requirements, that you are acting on your own behalf or with proper authorization, and that your use of the Services complies with all applicable laws, regulations, and third-party requirements.

In order to use certain features of the Platform, you must maintain a valid Steam account. You are solely responsible for ensuring that your Steam account remains accessible, under your control, properly configured for trading activities, and free from restrictions that may prevent the completion of Transactions. You are also responsible for complying with any terms, policies, or requirements imposed by Steam or other third-party providers.

You must provide accurate, complete, and up-to-date information whenever requested by the Platform. This includes, without limitation, account information, contact details, payment information, payout details, and any other information required to facilitate the Services. The Company may rely on the information provided by you when processing Transactions and providing the Services.

The Platform is intended solely for legitimate personal use. Users must not engage in unlawful, fraudulent, deceptive, abusive, or harmful conduct, including the misuse of payment methods, submission of false information, or attempts to disrupt, manipulate, or compromise the operation of the Platform.

Where the Company considers it necessary for operational, legal, compliance, fraud prevention, or security purposes, it may request additional information, documentation, or verification from a User. Failure to provide the requested information may result in delays, restrictions, suspension of Services, or the inability to complete Transactions.

The Company reserves the right to deny access to the Platform, refuse Transactions, restrict functionality, or suspend a User's access where it reasonably believes that eligibility requirements are not met or where the User presents legal, regulatory, compliance, fraud, security, or operational risks.

If the Company determines that a User is in breach of this Section or otherwise fails to satisfy the eligibility requirements, it may suspend, restrict, or terminate access to the Platform immediately and without prior notice.

5. ACCOUNT AND ACCESS

Access to certain features of the Platform requires the use of an Account, including authentication through a valid Steam account. By using the Services, you confirm that you are authorized to access and use the Account associated with your activity on the Platform.

You are responsible for providing accurate, complete, and current information when using the Platform, including your email address, Steam Trade URL, payment details, payout information, and any other information required to facilitate Transactions. Failure to provide accurate information may result in delays, failed Transactions, or restricted access to the Services.

You are solely responsible for maintaining the security of your Account and for all activities conducted through it. Any actions performed using your Account, including purchases, sales, trade confirmations, and other Transactions, may be treated as actions authorized by you.

The Platform relies on Steam and other third-party services for certain functionality, including authentication and the transfer of Digital Items. You must ensure that your Steam account remains active, accessible, and properly configured, including maintaining a valid Steam Trade URL and any settings necessary to receive or send trade offers.

Following the placement of an Order, the Platform may provide information regarding the status of the Transaction, including payment confirmation, delivery progress, or other relevant details. Users are responsible for taking any actions required to complete a Transaction, including reviewing and accepting trade offers where applicable.

Where the Platform allows Users to transfer Digital Items in exchange for payment, the User remains responsible for ensuring that the correct items are transferred and that all required steps are completed. The Company may rely on successful completion of the transfer before processing any associated payout.

The Company shall not be responsible for failed, delayed, cancelled, or incomplete Transactions resulting from inaccurate information provided by the User, account restrictions, third-party service failures, security settings, failure to complete required actions, or any circumstances outside the Company's reasonable control.

Users must not share Account access credentials, permit unauthorized access to their Accounts, use Accounts belonging to other persons without authorization, or attempt to gain unauthorized access to any part of the Platform.

The Company reserves the right to restrict, suspend, secure, or terminate access to any Account where it reasonably believes that the Account has been compromised, is being used in breach of these Terms, or presents legal, regulatory, compliance, fraud, or security concerns.

The Company does not guarantee uninterrupted availability of the Platform and may temporarily suspend, limit, or modify access to the Services for maintenance, updates, security measures, technical reasons, or other operational requirements.

6. PURCHASES AND PAYMENTS

The Platform allows Users to purchase Digital Items as individual transactions. To complete a purchase, the User selects the desired items, places an order, and proceeds to checkout, where the total amount payable is displayed before payment is made.

All payments are processed through external payment providers. The Platform does not operate or maintain any internal balance, wallet, or stored value system. Payment is completed on a third-party payment page, and the Company does not control or assume responsibility for the operation, availability, or security of such providers.

By placing an Order, you confirm that the payment details provided are accurate, that you are authorized to use the selected payment method, and that the transaction is lawful. The Company may rely on this confirmation when processing the Order.

An Order is considered received once the payment has been successfully processed. Following this, the Platform generates an order page displaying the relevant details, including the order reference, payment status, and trade status. The transfer of Digital Items is initiated after payment confirmation but is only completed once the User accepts the corresponding trade offer through Steam.

Prices of Digital Items are determined based on the specific item and market conditions. The price of each item and the total amount payable are displayed before the User confirms the purchase. By completing checkout, the User agrees to pay the full amount shown. Prices may change at any time prior to the Order being placed.

The User is responsible for ensuring that all billing details provided during checkout are complete and accurate. The Company is not responsible for failed or delayed payments resulting from incorrect information or issues on the side of the payment provider.

The Company reserves the right to refuse, suspend, or cancel any Order where it reasonably believes that the transaction may be unauthorized, fraudulent, subject to dispute risk, or otherwise in breach of these Terms. In such cases, the Company may request additional information or documentation before proceeding with or completing the Transaction.

Where a payment is declined, reversed, or otherwise not completed, the corresponding Order will not be processed. The Company is not responsible for any delays or losses arising from payment processing issues outside its control.

All payments are final once processed, except where otherwise required by applicable law. The User agrees not to initiate unjustified chargebacks or payment disputes. Where a chargeback is initiated without valid grounds, the Company reserves the right to suspend access to the Platform and take further action where appropriate.

The Company does not guarantee that any specific Digital Item will remain available for purchase. Orders may be limited or declined where items become unavailable or where technical or operational issues arise.

7. DELIVERY OF DIGITAL ITEMS

Delivery of Digital Items is carried out electronically through Steam trade functionality.

Upon successful payment, the Platform initiates delivery by sending a trade offer to the User’s Steam account via the provided Steam Trade URL. The User is required to review and accept the trade offer within Steam to receive the purchased items. Until the trade is accepted, delivery is not considered complete.

The Platform provides an order page where the User can track the progress of the transaction, including payment status and trade status. A trade offer may initially be shown as pending and will be marked as completed once the User has accepted the offer and the items have been successfully transferred.

The User is responsible for ensuring that their Steam account is active, accessible and properly configured to receive trade offers at the time of delivery. This includes maintaining a valid Steam Trade URL, ensuring that trade functionality is enabled, and that no restrictions, privacy settings or security limitations prevent the receipt of items.

The User must ensure that the account to which the trade offer is sent is correct. The Company is not responsible for delivery failures resulting from incorrect or outdated Steam Trade URLs or other account details provided by the User.

Delivery may require active participation by the User, including logging into Steam and accepting the trade within the time allowed by Steam. If the User fails to accept the trade within the applicable time, the trade may expire, and delivery will not be completed.

Where a trade expires or cannot be completed due to reasons attributable to the User, including failure to accept the trade, incorrect account details, or account restrictions, the Company reserves the right to cancel or reinitiate the delivery process at its discretion.

The Company is not responsible for any delay, failure, or error in delivery caused by third-party systems, including Steam, or by factors outside its control. This includes, without limitation, system outages, trade holds, security checks, or other platform-level restrictions.

The Company does not guarantee any specific delivery time. While delivery is typically initiated promptly after payment confirmation, timing may vary depending on technical, operational or third-party factors.

Delivery is deemed completed once the Digital Items have been successfully transferred to the User’s Steam account through an accepted trade. From that point, the Company has no further responsibility for the items.

8. REFUND POLICY

Due to the nature of Digital Items and the immediate commencement of digital delivery following payment, all purchases are generally considered final. However, refund requests may be submitted and will be reviewed in accordance with this Section and applicable law.

A User may request a refund within thirty (30) days of the relevant Transaction by contacting the Company's support team and providing sufficient information to identify the purchase and the circumstances of the request.

Refund requests may be considered where Digital Items have not been delivered, where a Transaction could not be completed due to a technical issue attributable to the Platform, or where a refund is otherwise required under applicable law. Each request will be reviewed individually, taking into account the status of the Transaction and the circumstances presented.

Where Digital Items have been successfully delivered to the account designated by the User, the Transaction shall generally be regarded as completed. Subject to applicable consumer protection laws, no refund will be available once delivery has been successfully completed.

No refund shall be provided where a Transaction cannot be completed due to circumstances attributable to the User, including, without limitation, incorrect account information, invalid or outdated Steam Trade URLs, account restrictions, failure to accept trade offers, failure to complete required actions, or breaches of these Terms.

Refunds will not be granted solely because a User changes their mind after completing a purchase, selects the wrong item, misunderstands the characteristics of a Digital Item, or becomes dissatisfied with the item after successful delivery.

The Company reserves the right to reject any refund request that it reasonably believes to be fraudulent, abusive, misleading, connected to unauthorized activity, or associated with an unjustified payment dispute or chargeback.

All approved refunds will be returned through the original payment method wherever reasonably possible. The timing of any refund may depend on the procedures, policies, and processing times of the relevant payment provider or financial institution.

Users agree not to initiate unjustified chargebacks or payment disputes. Where a chargeback or dispute is raised without valid grounds, the Company may suspend access to the Platform, refuse future Transactions, recover any associated losses where permitted by law, and take any other action reasonably necessary to protect its interests.

Nothing in this Section shall exclude or limit any rights or remedies that cannot be excluded or limited under applicable consumer protection legislation.

9. PROHIBITED USE

The Platform may only be used for lawful purposes and in accordance with these Terms. Users must not engage in any activity that violates applicable laws, infringes the rights of third parties, or creates legal, regulatory, financial, operational, or reputational risks for the Company.

Users are prohibited from using the Platform in connection with fraudulent, deceptive, abusive, or unauthorized activities, including the use of stolen or unauthorized payment methods, the submission of false or misleading information, the abuse of payment disputes or chargebacks, or any attempt to obtain Digital Items, payments, or other benefits through improper means.

The User must not interfere with the operation, security, integrity, or availability of the Platform. This includes any attempt to gain unauthorized access to accounts, systems, data, or functionality, as well as any activity intended to disrupt, manipulate, overload, damage, or otherwise adversely affect the Platform or its users.

Users must not exploit technical errors, vulnerabilities, pricing inaccuracies, system malfunctions, or unintended functionality of the Platform for personal gain. Any attempt to manipulate Transactions, circumvent security measures, evade verification requirements, or misuse the Services may result in immediate action by the Company.

The Platform may not be used in a manner that violates the terms, policies, or requirements of Steam or any other third-party service connected to the Services. Users remain solely responsible for ensuring that their activities comply with all applicable third-party requirements.

The Company reserves the right to investigate any activity that it reasonably believes may constitute a breach of these Terms, unlawful conduct, fraud, abuse, or a security risk. Where such activity is identified, the Company may suspend or terminate access to the Platform, refuse or cancel Transactions, withhold deliveries or payouts where permitted by law, and take any other measures reasonably necessary to protect the Platform, its users, and its business interests.

The Company may also cooperate with payment providers, regulators, law enforcement agencies, and other relevant authorities where required by law or where reasonably necessary to investigate suspected violations of these Terms or applicable legal requirements.

10. SUSPENSION AND TERMINATION

The Company reserves the right to restrict, suspend, or terminate a User’s access to the Platform where it reasonably believes that the User has breached these Terms, engaged in unlawful, fraudulent, abusive, or suspicious activity, or otherwise created legal, regulatory, compliance, operational, or security risks for the Company or third parties.

Such measures may be implemented with or without prior notice where the Company considers this necessary to protect the integrity, security, or proper operation of the Platform. The Company may also take action where required by law, regulatory obligations, requests from payment providers, or requirements imposed by third-party service providers.

Access restrictions may be temporary or permanent and may affect a User’s ability to access their Account, place Orders, complete Transactions, receive Digital Items, obtain Payouts, or otherwise use the Services.

The Company may suspend access while conducting investigations, compliance reviews, fraud assessments, security checks, or other internal procedures. During such periods, Transactions may be delayed, restricted, placed on hold, cancelled, or otherwise managed as the Company reasonably considers appropriate.

Where access to the Platform is suspended or terminated, the Company may refuse to process pending Transactions, cancel uncompleted Orders, delay Deliveries, withhold Payouts where permitted by law, or take any other action reasonably necessary to protect its legitimate interests.

The User may discontinue use of the Platform at any time. However, termination of access or cessation of use does not affect any rights, obligations, liabilities, or Transactions that arose before such termination.

The Company shall not be liable for any loss, damage, delay, inability to access the Platform, or inability to complete Transactions resulting from a suspension, restriction, or termination carried out in accordance with these Terms.

Any provisions of these Terms which by their nature are intended to survive suspension or termination shall remain in full force and effect following the termination of a User’s access to the Platform.

11. FEES AND PRICING

The prices of Digital Items available through the Platform are displayed at the time of purchase and are determined by the Company based on market conditions, availability, demand, and other commercial considerations.

All prices shown on the Platform are stated in the applicable currency indicated at checkout. Any fees, charges, or costs payable in connection with a Transaction will be disclosed to the User before the Transaction is completed.

Prices may be modified by the Company at any time prior to the completion of a Transaction. Any changes to pricing will not affect Transactions that have already been successfully completed and paid for.

By submitting a purchase request, the User agrees to pay the full amount displayed at checkout, including any applicable fees or charges. Once a Transaction has been successfully completed, the relevant price shall be considered final and binding for that Transaction.

Where the Platform offers the ability to transfer Digital Items in exchange for payment, the value of such items and any corresponding Payout amount may vary based on market conditions, availability, operational considerations, and other factors determined by the Company at the time of the Transaction.

The Company reserves the right to correct pricing errors, inaccuracies, technical mistakes, or display issues that may occur on the Platform. Where a pricing error affects a Transaction, the Company may cancel, refuse, reverse, or otherwise adjust the Transaction and notify the User accordingly.

The User acknowledges that additional fees, exchange rate charges, banking fees, card issuer fees, or other charges imposed by third-party payment providers or financial institutions may apply. Such charges are outside the Company's control and remain the sole responsibility of the User.

The Company may introduce, modify, remove, or amend pricing structures, fees, charges, promotions, discounts, or other commercial terms at any time, provided that such changes will not affect Transactions that have already been completed.

12. LIMITATION OF LIABILITY

The Platform and all Services are provided on an “as is” and “as available” basis. While the Company seeks to maintain the availability, functionality, and accuracy of the Platform, it does not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the use of, inability to use, or performance of the Platform or the Services. This includes, without limitation, any loss of profits, revenue, business opportunities, anticipated savings, goodwill, data, or other intangible losses.

The Company shall not be responsible for any delays, interruptions, failures, errors, restrictions, or losses resulting from the actions or omissions of third parties, including payment service providers, Steam, internet service providers, hosting providers, financial institutions, or other external systems on which the Platform may rely.

The Company shall not be liable for any loss or damage arising from unauthorized access to a User’s Account, misuse of login credentials, account restrictions imposed by third parties, user error, incorrect information provided by the User, or the User’s failure to comply with these Terms.

The Company shall not be liable for any failure to perform, delay in performance, or interruption of the Services resulting from circumstances beyond its reasonable control, including technical failures, system outages, cyber incidents, acts of government, regulatory actions, labour disputes, natural disasters, or failures of third-party infrastructure.

To the maximum extent permitted by law, the aggregate liability of the Company arising out of or relating to any claim, dispute, Transaction, or use of the Platform shall not exceed the total amount paid by the User to the Company in connection with the specific Transaction giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot be excluded or limited under applicable law.

The limitations and exclusions contained in this Section shall apply regardless of the form of action, whether based in contract, tort, negligence, statutory duty, or otherwise, and shall survive the suspension, termination, or cessation of the User’s use of the Platform.

13. INTELLECTUAL PROPERTY

All intellectual property rights in and to the Platform, including its design, software, source code, functionality, content, graphics, logos, text, databases, and other materials made available through the Services, are owned by or licensed to the Company and are protected by applicable intellectual property laws.

Subject to these Terms, the Company grants Users a limited, non-exclusive, non-transferable, revocable right to access and use the Platform solely for its intended purpose. No ownership rights, licenses, or other interests in the Platform or its content are transferred to the User except as expressly provided in these Terms.

Users may not copy, reproduce, modify, distribute, publish, display, transmit, reverse engineer, decompile, extract, create derivative works from, or otherwise exploit any part of the Platform without the prior written consent of the Company, except to the extent expressly permitted by applicable law.

All trademarks, service marks, trade names, logos, game-related assets, and other third-party intellectual property displayed on the Platform remain the property of their respective owners. Any reference to third-party products, services, games, platforms, or brands is made solely for identification purposes and does not imply any affiliation, sponsorship, endorsement, or partnership unless expressly stated otherwise.

The purchase, transfer, or use of Digital Items through the Platform does not grant the User any intellectual property rights in such items. Any rights associated with Digital Items remain subject to the terms, conditions, and policies of the relevant game publisher, platform operator, or rights holder.

Users must not use the Platform or any content made available through it in a manner that infringes, misappropriates, or otherwise violates the intellectual property rights or other rights of the Company or any third party.

The Company reserves the right to investigate and take appropriate action in relation to any actual or suspected infringement of intellectual property rights. Such action may include the removal of content, restriction or termination of access to the Platform, and cooperation with rights holders, regulators, or law enforcement authorities where appropriate.

Nothing in these Terms shall be construed as granting any license or right to use any intellectual property belonging to the Company or any third party except as expressly stated herein.

14. THIRD-PARTY SERVICES

The Platform may rely on, integrate with, or otherwise make use of third-party services, systems, software, infrastructure, and providers in order to deliver the Services and facilitate Transactions. Such third-party services may include, without limitation, Steam, payment service providers, hosting providers, communication providers, technical infrastructure providers, and other external partners.

Certain features of the Platform may require Users to interact directly with third-party services or maintain accounts with such providers. The availability and functionality of the Services may therefore depend on the continued operation of those third-party services and the User’s compliance with their applicable terms, policies, and requirements.

The Company does not own, operate, or control third-party services and makes no representation or warranty regarding their availability, performance, security, reliability, or suitability. The Company shall not be responsible for any acts, omissions, delays, interruptions, restrictions, failures, errors, or policy changes of any third-party provider.

The User acknowledges that third-party providers may impose their own requirements, limitations, verification procedures, security measures, processing times, fees, restrictions, or technical conditions which may affect the availability of the Platform or the completion of Transactions.

Where the Services depend upon information, functionality, or actions provided by a third party, the Company does not guarantee that such services will remain available, uninterrupted, or compatible with the Platform. The Company reserves the right to modify, suspend, replace, or discontinue integrations with third-party providers at any time where reasonably necessary for operational, technical, legal, regulatory, compliance, security, or commercial reasons.

The Company shall not be liable for any losses, damages, delays, failed Transactions, restricted access, delivery failures, payment issues, account limitations, or other consequences arising from the use of or reliance upon any third-party service.

By using the Platform, the User acknowledges and agrees that the Company's obligations are limited to the operation of the Platform itself and do not extend to services, products, or systems provided by independent third parties.

15. DATA PROTECTION

The Company processes personal data in connection with the operation of the Platform and the provision of the Services. All personal data is handled in accordance with applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable legislation.

By using the Platform, the User acknowledges that certain personal information may be collected, used, stored, and processed for the purposes of providing the Services, managing Accounts, processing Transactions, communicating with Users, ensuring platform security, preventing fraud, complying with legal obligations, and improving the operation of the Platform.

The categories of personal data processed may include account information, contact details, Steam account information, transaction data, payment and payout information, technical data, device information, and any other information voluntarily provided by the User or generated through use of the Platform.

The Company processes personal data where such processing is necessary for the performance of a contract with the User, compliance with legal obligations, the protection of legitimate business interests, fraud prevention, security purposes, dispute resolution, or where otherwise permitted by applicable law.

The Company may share personal data with trusted third-party service providers where necessary for the operation of the Platform and the provision of the Services. Such providers may include payment processors, hosting providers, technical infrastructure providers, compliance service providers, professional advisers, and other entities assisting the Company in delivering the Services.

The Company implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure, and the Company cannot guarantee absolute security.

Personal data may be transferred, processed, or stored in jurisdictions outside the User's country of residence where this is necessary for the operation of the Platform or the provision of the Services. Where required by law, appropriate safeguards will be implemented to protect such data.

The Company retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, audit, fraud prevention, and dispute resolution requirements.

Users may have certain rights in relation to their personal data, including rights of access, rectification, erasure, restriction, objection, and data portability, subject to the limitations and conditions imposed by applicable law.

Further information regarding the Company's data processing practices, including the exercise of data protection rights, is available in the Company's Privacy Policy, which forms part of the Platform's legal documentation.

16. CHANGES TO THE TERMS

The Company reserves the right to amend, update, modify, or replace these Terms at any time where it considers such changes necessary or desirable for legal, regulatory, operational, technical, security, commercial, or other legitimate reasons.

Any updated version of the Terms will be published on the Platform and will become effective from the date specified therein or, if no date is specified, from the date of publication. It is the User's responsibility to review the Terms periodically and remain informed of any changes.

Where the Company considers a change to be material, it may take reasonable steps to bring the updated Terms to the attention of Users, including by displaying a notice on the Platform or through other appropriate means. However, the Company is not required to provide individual notice to each User.

Continued access to or use of the Platform following the publication of updated Terms shall constitute acceptance of the revised Terms. If a User does not agree to any modification, the User must immediately cease using the Platform and discontinue any further use of the Services.

The Company may also modify, suspend, discontinue, replace, or update any aspect of the Platform, including its functionality, features, integrations, transaction processes, pricing structures, or service offerings, where reasonably necessary for operational, technical, legal, regulatory, security, or commercial purposes.

Where changes affect ongoing Transactions, the Company may take such actions as it reasonably considers appropriate in light of the circumstances, including allowing the Transaction to proceed under the previous version of the Terms or applying the updated Terms where permitted by law.

Nothing in this Section shall limit any mandatory rights or protections available to Users under applicable consumer protection legislation.

17. GOVERNING LAW

These Terms, and any dispute, claim, or matter arising out of or in connection with the Platform, the Services, or these Terms, shall be governed by and construed in accordance with the laws of England and Wales, without regard to any conflict of law principles.

The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the use of the Platform, or any Transaction conducted through the Services, except where applicable law provides otherwise.

Nothing in these Terms shall limit or exclude any mandatory consumer rights or legal protections that a User may be entitled to under the laws of their country of residence. Where such rights apply and cannot be excluded by agreement, they shall remain unaffected by this Section.

The Company reserves the right to initiate legal proceedings in any jurisdiction where it reasonably considers this necessary to protect its rights, recover debts, enforce these Terms, prevent fraud, or address unlawful activity.

Before commencing formal legal proceedings, the parties are encouraged to seek an amicable resolution of any dispute through good-faith discussions. However, nothing in this Section shall prevent either party from seeking urgent legal or equitable relief where such action is reasonably necessary to protect its rights or interests.

If any provision of this Section is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

18. CONTACT INFORMATION

If you have any questions, concerns, requests, or complaints regarding the Platform, the Services, these Terms, or any Transaction, you may contact the Company using the contact details made available on the Platform.

To enable the Company to respond efficiently, Users should provide sufficient information to identify the relevant Account, Transaction, Order, or issue, including any reference numbers or supporting details where applicable.

The Company will make reasonable efforts to review and respond to enquiries within a reasonable timeframe. Response times may vary depending on the nature, complexity, and volume of requests received.

Where a communication relates to legal matters, disputes, intellectual property claims, data protection requests, or other formal matters, the Company may require that such communication be submitted in writing and accompanied by any information reasonably necessary to process the request.

The Company reserves the right to update or modify its contact details from time to time. The contact information published on the Platform at the relevant time shall be deemed the official and valid contact details for all communications relating to the Services.

For general enquiries and support requests, Users may contact the Company at:

Company: LUMERYN LIMITED

Company Number: 17151133

Registered Office: Dept 6713, 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP

Email: [email protected]